FAQs

Our Most Frequently Asked Questions


How do I contact The Antique Jewellery Shop?

It is really easy to contact us!  Simply use one of the following options:

Tel: 07595 492846.

Email: sales@antiquejewelleryuk.co.uk

Website: Contact Us form.


What are your opening Hours?

We are open 7 days a week, even on Sundays!  Our opening hours are 9am to 6pm.


What payment methods do you accept?

We accept Credit Cards, Paypal, Cheques, Paypal E Cheques, Uncrossed Postal Orders or Cash on collection of your jewellery.  Please visit our Orders And Delivery page for a full list of information regarding payments.


What are your postage costs?

Postage is FREE worldwide!  Please visit our Orders And Delivery page for full information.


What postal service do you use and will my jewellery be insured?

We use Royal Mail Next Day Special Delivery for our UK customers.  This service fully insures your jewellery against postal loss or damage and is a very fast and efficient service.  A signature is required when you receive your jewellery so you can be sure that it won't fall into the wrong hands!

Postage to our International customers is by Royal Mail International Tracked/Signed For Airmail.  This service insures your jewellery and tracks your package until the point it leaves the UK.  We occasionally use Royal Mail Airsure.

A signature is required when you receive your jewellery so you can be sure that it won't fall into the wrong hands!  Please visit our
Orders And Delivery page for full information.


How do I place an order?

Ordering is really easy!  You can call us which is the quickest method or alternatively order online.  Simply add the item to the shopping basket, choose UK or INTERNATIONAL from the drop down menu, then follow the simple check out instructions.  A full breakdown of the ordering process is available here Orders And Delivery.


When will my order arrive?

UK customers - If your order was placed by 12 midday, it will arrive the very next working day!  Orders placed after this time will arrive within 2 working days.  INTERNATIONAL customers - Your order will usually arrive within 5-7 working days, but may take longer depending on the speed of your local postage service.  All International orders arrive in their designated countries within a few days, at which point your local services take over.


What do I do if my order is late arriving?

In the unlikely event that your order is late you can contact us here or by telephone or email (you will find our number and email address at the top of this page).  We will then track your order direct with Royal Mail and find out why it is late arriving. 


What happens if my order gets lost or damaged in the post?

In the extremely unlikely event that your order gets lost, or damaged in the post, we will refund your money with no fuss!  Please note that we have to allow Royal Mails designated time for lost mail to elapse before we can issue the refund.


What is your returns policy?

We have a sensible 14 day no quibble returns policy!  All we ask is that you return the item within 14 days by a registered postal service that collects a signature from us when we receive it back.  Items should be repacked as well as possible and in their original boxes. You will receive a full refund on the purchase price once we receive the item back, usually within a few days, and no later than 14 days after.  We do not refund return postage fees.  Please visit our Payments And Returns page for full information.


How do I make a Complaint?

If you have a complaint about our service or a product you have purchased, then please do not hesitate to contact us.  You can contact us by phone on 07595 492846, or by sending us an email to sales@antiquejewelleryuk.co.uk.  Please address your email to Catherine Gothard.

We will deal with your complaint professionally and courteously and are confident you'll be happy with the resolution.  If however you are unhappy with the resolution, you may contact the Online Dispute Resolution (ODR) platform, via the following link:  https://webgate.ec.europa.eu/odr.  The ODR platform is a web-based platform developed by the European Commission.  Its objective is to help consumers and traders resolve their contractual disputes about online purchases of goods and services, out of court, at a low cost and in a simple and fast way.